Ae101 Privacy Policy — Protection of User Personal Information
This Privacy Policy describes how the ae101 platform collects, uses, stores, and protects your personal information as a user in Malaysia. By using ae101's services, you agree to the data protection practices described in this document. Please read it carefully to understand your rights.
Effective date: 1 January 2026. Updated as required.
What Information We Collect
Ae101 collects various types of information from users to keep the platform running safely and effectively. Understanding what data is collected helps you make informed decisions about your use of this platform.
Full name, date of birth, email address, phone number, and any other information you provide during registration. This information is required to verify your identity and manage your account.
Device type, operating system, web browser type, IP address, and other technical data automatically transmitted when you access the ae101 platform.
Deposit and withdrawal transaction details in MYR, including payment methods used such as local eWallets. Full card numbers or bank account details are not stored directly by ae101.
Game history, betting activity, session duration, pages visited, and your interactions with platform features. This data helps us understand how users engage with our services.
How Your Information Is Used
Ae101 uses the information collected for legitimate and necessary purposes in operating the platform. The following are the primary ways your data is used:
- Verifying identity and managing user accounts securely
- Processing deposit and withdrawal transactions in MYR accurately
- Providing access to games, Live Casino, Sports Betting, and other services on the platform
- Sending important notifications related to your account, security, or service changes
- Detecting and preventing fraud, account misuse, and unlawful activity
- Meeting legal and regulatory compliance requirements applicable in Malaysia
- Improving the user experience based on aggregated, anonymised usage patterns
- We do not sell your personal information to third-party advertisers
- We do not share your sensitive information without your consent, except where required by law
- Your data will not be used for any marketing purposes unrelated to ae101 without your consent
- We do not retain sensitive payment data for longer than necessary
Use of Cookies and Tracking Technologies
The ae101 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit a website.
Types of Cookies Used
Essential Cookies: Required for core platform operations such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
Performance Cookies: Collects information on how users interact with the platform, such as the most frequently visited pages and error messages encountered. All information is collected anonymously.
Functional Cookies: Allows the platform to remember your preferences such as language and display settings for a more personalised experience. You can manage cookies through your browser settings, though disabling certain cookies may affect the usability of the ae101 platform.
How Your Data Is Stored and Protected
All data transmitted between your device and ae101's servers is protected with SSL encryption technology. This ensures that sensitive information such as login credentials and payment data cannot be intercepted by unauthorised parties during transmission.
Access to users' personal data within the ae101 organisation is restricted to staff who genuinely need it to carry out their duties. All access is regularly audited and monitored to prevent any internal misuse.
Ae101 retains your personal data for as long as your account is active or as needed to provide our services. Once an account is closed, data will be kept for the period required under Malaysian law before being securely deleted.
Data Sharing with Third Parties
Ae101 does not sell your personal information to any third party for commercial purposes. However, under limited and controlled circumstances, your information may be shared with the following parties:
- Payment Providers: Transaction data required to process your MYR deposits and withdrawals is shared with approved payment providers under strict confidentiality agreements.
- Technical Service Providers: Companies that assist ae101 in operating the platform — including server hosting and analytics services — may have limited access to data strictly necessary for their tasks.
- Authorities: ae101 will disclose required information when directed by a court order or competent authority under Malaysian law.
- Identity Verification: Where identity verification is required, limited information may be shared with recognised third-party verification providers.
Your Rights, Policy Changes, and How to Contact Us
User Rights Regarding Personal Data
As an ae101 user, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Correction: If your information is inaccurate or out of date, you can request a correction through your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your personal data, subject to legal obligations that require us to retain certain data for a minimum period.
- Right to Object: You may object to the processing of your data for specific purposes, including marketing communications.
Amendments to This Privacy Policy
Ae101 reserves the right to update this Privacy Policy at any time to reflect changes in data practices, legal requirements, or the services offered. The latest version will always be available on this page with an updated effective date. Continued use of the platform after any changes are published constitutes your acceptance of the revised policy.
Contact Us About Privacy
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact the ae101 privacy team at: [email protected]. You may also refer to the FAQ us for further guidance or browse Terms & Conditions for more information on platform usage guidelines.
- ✉ Contact: [email protected] and specify the type of request (access / correction / deletion)
- 👤 Log in to your account to update your personal information directly through your profile settings
- ❓ FAQ — for answers to general questions about your account and privacy
- 📋 Standard response time: within 14 business days of receiving your request
Have Questions About Your Data Privacy?
Your trust is ae101's top priority. If you have any concerns about how we handle your personal information, or want to learn more about your rights, check our FAQ section or log in to manage your account settings directly.